Koaura Studio

Terms and conditions

Last updated: 21 October 2026

These terms cover purchases and bookings with Rebecca Faulkner trading as Koaura Studio, 4 Gelli Unig Terrace, Pontywaun, NP11 7GF, United Kingdom. Please email koaura.studio@gmail.com with questions, cancellations or complaints. Studio visits are by appointment.

Orders and prices

Please check your chosen item, material, length, booking date and contact details before paying. Prices are shown in pounds sterling; the checkout shows your total, including any applicable delivery charge, before payment. Your order or booking confirmation records what you have purchased. Contact me promptly if anything is incorrect.

Jewellery and delivery

Natural gemstones vary in colour, shape and markings. Product descriptions explain the materials and options available; these natural variations do not remove your right to receive goods that match their description.

Jewellery delivery is available within the United Kingdom, including Northern Ireland. Standard postage is £3.95 per order, with free delivery when the jewellery total is £50 or more after discounts. Digital gift vouchers and sound bath bookings do not incur postage or count towards that threshold. Jewellery orders are usually dispatched within 1–3 working days. This is the time needed to prepare and post your order; delivery time is additional. Unless a different delivery period is agreed, goods will be delivered without undue delay and within 30 days. Please contact me about a missing or delayed parcel; responsibility remains with Koaura until you, or someone you nominate, receives it.

Changing your mind about jewellery

For standard online jewellery purchases, you can cancel without giving a reason by telling me within 14 days after delivery. You then have 14 days to send the goods back. Email the address above for return instructions. You pay the direct return postage for a change-of-mind return.

For a cancelled order, I will refund the goods and the standard outbound delivery charge, using the original payment method, within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier. A deduction may be made for loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Trying an item as you could in a shop does not itself remove your cancellation right.

Personalised pieces

The statutory change-of-mind right does not apply to goods genuinely made to your specifications or clearly personalised. Any applicable exception must be explained before purchase. Selecting a standard material, length or other stock option does not automatically make an item non-returnable. Your rights if goods are faulty or not as described always remain.

Faulty, damaged or incorrect items

Please email me if your jewellery arrives broken, damaged, faulty or incorrect. I will explain the return arrangements and the appropriate refund, repair or replacement under your statutory rights. Koaura covers reasonable return costs for faulty or incorrect goods. These rights apply to sale items too.

Individual appointments and treatments

Subject to your statutory rights, bookings are generally non-refundable. You may request to reschedule by email at least 48 hours before your appointment, subject to availability. Requests made with less notice are considered individually; a replacement appointment is not guaranteed.

Where a statutory cooling-off right applies to an online service booking, you may cancel within 14 days of making the contract. The policy above does not override that right. If you expressly ask for a service to begin during that period, any permitted charge on cancellation is limited to the proportion properly provided. The cancellation right ends on full performance only where the required prior request and acknowledgement have been obtained. I do not treat every treatment booking as automatically exempt.

If I cancel and cannot provide the agreed appointment, you may choose a refund or an available alternative. Services will be provided with reasonable care and skill.

Group sound bath tickets

Please read the cancellation terms shown for your event before booking. Existing promises made when you booked continue to apply. For the Full Moon Sound Bath on 26 October 2026, at least 48 hours’ notice allows a full refund or transfer to another available event. With less notice, tickets are non-refundable, but you may transfer your place to someone else by emailing me. If Koaura cancels, you may choose a full refund or transfer. Statutory rights are unaffected.

Private and corporate events

We will agree the scope, price, deposit (if any), payment dates, cancellation and rescheduling arrangements individually in writing before payment. Please email to discuss changes. No fixed deposit percentage or cancellation charge is created by these general terms.

Gift vouchers

Vouchers can contribute towards Koaura jewellery, sound baths and treatments. Use the voucher code at the online checkout where supported; for an individual treatment, contact me before booking so redemption can be arranged. Check the voucher’s stated conditions before purchase. Your statutory rights are not affected.

Your wellbeing

Reiki and sound healing are complementary wellbeing practices, not substitutes for medical advice, diagnosis or treatment. No particular health outcome is promised. Please review the session information and seek advice from a qualified healthcare professional if you are unsure whether an activity is suitable for you.

Contact, complaints and cancellation notice

Please contact me first so I can try to resolve any concern. Nothing in these terms limits liability that cannot lawfully be excluded, or your statutory consumer rights.

You can cancel using any clear statement. If helpful, copy this optional notice and email or post it to Rebecca Faulkner trading as Koaura Studio at the contact details above:

I give notice that I cancel my contract for the following goods or services:
Order/booking number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):